Appearance
About
Built by an MSP owner. Lovingly created in the UK.
OpsMerge is the connected platform for unified MSP operations we wished existed when we were running an MSP. Brindleford Technologies Ltd is the company building it. Doug Hall is the founder writing this paragraph.
The story
I've been running an MSP for seventeen years and counting, which means OpsMerge is built by someone still in the trenches. We've worked through three of the big platforms over those years, and every one of them got bought, hiked the price, killed a feature we relied on, or quietly broke the integration to the next thing in our stack. Sometimes all four.
The breaking point wasn't one bug. It was realising the people building the tools didn't operate them. They ran roadmap by survey. They priced by quote call. They optimised for procurement scoring sheets, not for the tech standing at a customer site at 11pm on a Friday trying to make the thing work.
So I started writing what became OpsMerge. Not a side project. A proper company, a proper architecture, built to sell to other MSPs who'd had the same evening I'd had.
That is the entire pitch. We are operators building tools for operators. We will get things wrong. We will ship bugs. We will not pretend the tool is something it isn't, and we will not put pricing behind a sales call.
The company
- Company number — 16871436
- Registered — England and Wales
- Registered office — UK
- Founded — 2025
- Headcount — small. Founder + technical contributors. We'll grow when revenue justifies it, not before.
- Funding — bootstrapped. No VC.
Infrastructure
- Hosting — application and database on dedicated infrastructure in Helsinki, Finland; object storage on an EU endpoint in Amsterdam, Netherlands; encrypted backups stay in Finland. All customer data is hosted in the EEA.
- Email — platform notices via a send-only transactional provider; ticket email runs through the Microsoft 365 mailbox you attach, inside your own Microsoft tenancy.
- Analytics — first-party, EU-hosted; no Google Analytics, no Segment, no Mixpanel.
- Edge / DNS — managed edge layer, proxied.
- Code signing — Windows installers signed; macOS distribution via direct download.
Account data, agent telemetry and ticket attachments stay inside the EEA. Sub-processor names and locations are listed in our Privacy Policy.
Contact
| Team | |
|---|---|
| General enquiries | [email protected] |
| Sales | [email protected] |
| Support | [email protected] |
| Security | [email protected] |
| Legal | [email protected] |
| Privacy | [email protected] |
Want to talk?
If you're an MSP weighing up OpsMerge, the fastest path is to create your account and start the 90-day free trial. Security, partnership and press questions go to the inboxes above and land with a real person inside UK working hours.