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OpsMerge vs HaloPSA
HaloPSA's PSA is excellent. The RMM is a bolt-on.
If you want the deepest PSA on the market with all the ITIL ceremony, HaloPSA is hard to beat. If you want RMM and PSA as peers — same database, same SPA, no integration glue — OpsMerge is the simpler shape.
HaloPSA is genuinely a great PSA. Deep ITIL features (CAB, change management, problem records, KEDB), sophisticated workflow engine, mature reporting. If you're a 50+ technician shop with full ITIL ceremony, it's a credible top choice.
The RMM story is different. HaloPSA's RMM is a more recent addition and the integration to the PSA still feels like an integration — not a co-equal feature. For MSPs who want a simpler shape with both pillars built together, OpsMerge fits better.
Feature-by-feature
| Capability | OpsMerge | HaloPSA | Notes |
|---|---|---|---|
| RMM and PSA as peer pillars | ✓ | ✗ | HaloPSA: PSA-first, RMM bolt-on |
| One database for tickets + assets | Yes | Partial | OpsMerge: tickets reference live agent rows |
| Asset-driven auto-billing | Yes | Partial | OpsMerge auto-counts; HaloPSA more manual |
| Public pricing | Yes | ✗ | HaloPSA quote-gated |
| Deep ITIL ceremony (CAB, KEDB) | Roadmap | Yes | Honest concession — HaloPSA ships these today |
| Workflow engine depth | Lighter | Deep | Honest concession |
| Data residency | Yes | Optional | OpsMerge: all customer data hosted in the EEA, locations published on the security page. |
| Mobile app | No (yet) | Yes | Honest concession |
Where HaloPSA is better
- PSA depth — full ITIL ceremony, CAB, KEDB, service catalogue, multi-board routing, deep workflow engine.
- Reporting maturity — bespoke report builder, dashboards as code.
- Mobile — native mobile app.
- Enterprise readiness — fits 50+ technician shops with formal change-management discipline.
If you need that depth, OpsMerge isn't the right tool yet. We're explicit about the gap.
Where OpsMerge wins
- RMM and PSA as peers — built together, one platform, no integration glue.
- Asset-driven billing — live agent count → invoice line, automatic.
- Public GBP pricing — no quote call.
- Founder accessibility — small enough to ship a fix the same week you report a bug.
- EEA-hosted data, published down to the city on the security page.
Pricing posture
OpsMerge vs HaloPSA on pricing
HaloPSA pricing is per-tech with quote-gated tiers. The RMM module is an additional line.
- HaloPSA
- Per-tech, quote-gated, RMM is extra
- OpsMerge
- Flat per-MSP in GBP, full RMM + PSA in one platform
- HaloPSA
- PSA-first; RMM module bolted on
- OpsMerge
- RMM + PSA built together as peer pillars
- HaloPSA
- Third-party email relay
- OpsMerge
- Outbound email built in; tenant ticket email via your attached Microsoft 365 mailbox
Migration
Coming from HaloPSA? Here's what changes.
This migration is the highest-effort of the four because HaloPSA shops typically have the most workflow customisation. We'd suggest a longer staged rollout and a phased cut-over by ticket type.
You give up ITIL ceremony depth (for now)
Be explicit about what you would lose — CAB, KEDB, service catalogue.
You gain a tighter RMM ↔ PSA loop
Tickets reference live assets directly.
Ticket history
HaloPSA exports map to OpsMerge fields; custom workflow logic translates only partially.
Asset metadata
Clean translation.
Realistic timeline: 4-6 weeks staged. Phased cut-over by ticket type recommended.
What MSPs migrating from HaloPSA tell us
The beta is open, and we don't have customer quotes yet. Real ones will land here. We don't fake them.
Common questions
Is OpsMerge as deep as HaloPSA on PSA features?
No, and we do not pretend to be. HaloPSA has a decade-plus head start on PSA depth. Our PSA is fit for small-to-mid MSPs without full ITIL ceremony.Will OpsMerge add CAB / KEDB / service catalogue?
On the post-GA backlog. We are tracking the demand from beta sign-ups. We would rather ship them properly than ship them as feature checkboxes.Should I migrate from HaloPSA?
Only if your shop is small-to-mid and the workflow customisation depth is not load-bearing. If you have built your operations on top of HaloPSA workflow engine, the migration is heavy.Can I run both during migration?
Yes. Standard staged-rollout pattern, longer timeline given the customisation depth.