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OpsMerge vs SuperOps
Same vision. Different trade-offs.
SuperOps and OpsMerge agree on the big picture: PSA + RMM in one platform, modern UI, MSP-shaped. We disagree on a few important details — billing engine maturity, regional data residency, and how much sales-team motion you should sit through to buy.
SuperOps got the vision right. Unified PSA + RMM, modern UI, integrated docs — it's a category-correct platform. The execution gap shows up in the billing engine (where reversal flows and accounting-sync aren't yet at parity), in data residency posture, and in the sales motion (more US-shaped than UK / EU-shaped).
OpsMerge is the same shape with British / European weighting and a billing engine that's been the load-bearing constraint of the platform from day one.
Feature-by-feature
| Capability | OpsMerge | SuperOps | Notes |
|---|---|---|---|
| Unified PSA + RMM in one platform | ✓ | ✓ | Both ship the unified vision |
| Modern Vue / React SPA | ✓ | ✓ | Both feel current |
| Asset-driven recurring billing | Yes | Partial | OpsMerge: live agent count → invoice line, fully automated |
| Void with full reversal (CDRs, credits, periods) | ✓ | ✗ | OpsMerge VoidInvoice does the full reversal in one step |
| Region-based data residency | Yes | Optional | OpsMerge: EU and US regions live, AP on the roadmap |
| Public GBP pricing | Yes (at GA) | ✗ | SuperOps quotes USD, more sales motion |
| Integrated documentation pillar | Roadmap | Yes | Honest concession — SuperOps ships docs today |
| Mobile app | No (yet) | Yes | Honest concession |
| Founder accessibility | Direct | Indirect | We are small enough to talk to |
Where SuperOps is better
- Documentation pillar — SuperOps ships integrated docs today. Ours is roadmap.
- Mobile app — full mobile app today.
- Polish maturity — they've had longer to refine onboarding.
Where OpsMerge wins
- Billing engine maturity — VoidInvoice releases CDRs, reverses credits, rolls back recurring period counters, and marks the QBO invoice for void.
- Regional data residency — EU and US regions live today; AP region on the roadmap. Your data stays in the region you signed up to.
- Public GBP pricing — at GA, in pounds, monthly or annual, no quote call.
- Direct founder access — we're small. You can email Doug directly.
- No contract beta — apply, use it, leave if it's not for you.
Pricing posture
OpsMerge vs SuperOps on pricing
SuperOps pricing is per-tech in USD with multiple tiers. The buying motion involves a sales call.
- SuperOps
- Per-tech tiers in USD, sales-gated
- OpsMerge
- Flat per-MSP, GBP, no quote call
- SuperOps
- Third-party email relay
- OpsMerge
- Built-in gateway, per-tenant routing, Message-Id threading
- SuperOps
- Billing reversal flows still maturing
- OpsMerge
- Full void with CDR release, credit reversal and accounting-side void shipped
Migration
Coming from SuperOps? Here's what changes.
Tickets and assets translate cleanly. Custom workflows take work. Until our docs pillar lands, you would hold SuperOps docs externally — we are explicit about this gap.
Agent swap
Uninstall SuperOps, install OpsMerge agent.
Ticket history
CSV export from SuperOps PSA mapped to OpsMerge fields.
Asset metadata
SuperOps asset records translate; custom fields preserved.
Documentation
Until our docs pillar lands, hold SuperOps docs externally or migrate to a separate tool.
Realistic timeline: 2-3 weeks staged for a 5-tech, 200-endpoint MSP.
What MSPs migrating from SuperOps tell us
Beta is closed and quiet. Once we have real customer quotes, they'll land here. We don't fake them.
Common questions
Why pick OpsMerge over SuperOps if the vision is similar?
Pricing transparency, cell-based residency (EU and US live, AP on the roadmap), billing engine maturity, and direct founder access. If those do not matter to you, SuperOps is a respectable choice.What about the docs pillar gap?
Honest answer: SuperOps ships in-product documentation today and we do not. Structured documentation overlaid on the asset register is on our roadmap.Is the migration easy?
PSA-to-PSA migrations are never trivial. Tickets and assets translate cleanly; custom workflows take work. We will work with you on it during beta onboarding.Can I run both during migration?
Yes. Standard staged-rollout pattern.