I've been running an MSP for seventeen years and counting. For most of that time my team paid four separate vendors every month to stitch together something we could actually use day-to-day: an RMM, a PSA, a time tracker, and a billing system. Each one did 80% of what I needed, and the integrations were always the first thing to break during a Microsoft Patch Tuesday.
OpsMerge is what I wish I had. One SPA, one platform, one login. Tickets and asset data share a data model, so when a ticket is created from an agent alert, it already has the hostname, OS version, patch state, and installed software attached. No copy-pasting between tabs.
What ships
The full RMM + PSA platform under two flat per-MSP plans plus a stackable asset pack. No per-endpoint tax, no per-tech upsell, no quote call.
Ease In — for shops getting set up. RMM, PSA, billing, the lot. Flat monthly or annual.
Crack On — for shops with a real fleet. Same product, larger included asset allowance, unlimited techs.
Asset Pack — stackable +200 assets if you outgrow the included count. Buy as many as you need. Stack drops when assets do.
Billing is asset-aware — invoices auto-compute from live RMM fleet counts. Add ten new endpoints for a client, the next invoice reflects that automatically. No spreadsheet reconciliation, no integrations to babysit.
Why build this rather than use something existing
The honest answer: licensing. Most commercial RMM platforms prohibit you from reselling their product as infrastructure for your own SaaS, the terms are written for single-MSP internal use. Building from scratch means we own the code signing, the data model, and the commercial terms. OpsMerge can be sold to other MSPs without a licensing negotiation.
Where it lives
OpsMerge runs as independent regional stacks, EU and US live today, AP next. Your data lives in the region you signed up in and never crosses the boundary. Currency follows the region, GBP on EU, USD on US.
What comes next
Capacity Forecasting just shipped — per-asset projections of when each metric crosses its warn threshold, so you can ticket the customer this morning instead of driving out at 11pm on a Friday. Coming in the next few weeks: a forecast-threshold alert rule type, a fleet outlook PDF for client reviews, and a dashboard widget counting the assets approaching capacity inside the next thirty days.
Apply for beta access, or email me directly if you have questions about whether OpsMerge fits your stack.
— Doug